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Returns

Need to make a return?

There are two different methods of purchasing retail items at Vault Cycle Club: in-studio or on our website. Return policies vary depending on the method of purchase. Please see our helpful guidelines for making a return below!
FOR IN-STUDIO PURCHASES:
  • Items must be returned within 30 days of purchase, unwashed and unworn with all original packaging
  • All purchases must be made under your own Vault Cycle Club account. Our People Team can easily look it up in your purchase history!
  • If you do not have a Vault Cycle Club account and checked out as a guest, you must have the full receipt present when making your return.
  • Was this item a gift? You can still return! We just need the full receipt to issue the return.
  • Upon return, you will receive a refund to the original payment method.
  • Questions? Reach out to info@vaultclub.ca.
FOR WEBSITE or APP PURCHASES:
  • Online purchases can be returned by emailing info@vaultclub.ca to request a return address. Please allow a 3-5 business days after receipt for our warehouse to process and inspect the return, before a refund can be issued.
  • After the return is processed, you will receive a refund to the original payment method.
  • Questions? Reach out to info@vaultclub.ca.

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Hours
monday - Friday6:00am - 11:00am 
monday - Friday5:00pm - 8:00pm
Saturday - sunday9:00am - 1:00pm
address
655 Sterling Lyon PkwyUNIT #5, R3P 1J9
WINNIPEG, MB
contacts
emailcontact@vaultclub.cawinnipeg@vaultclub.ca
Phone(204) 691-1211
follow us
privacy policyTerms and conditionsWaiverReturns
HOW DO MEMBERSHIPS // WORK?

If you are wanting to cancel your membership after you have fulfilled your 6 month commitmentsimply contact us via email with at least 7 days notice from your next scheduled payment. You will receivean emailing confirming your cancellation when it has been completed. Memberships are paid in advanceso no refunds can be awarded once the transaction has been made if you fail to advise within the 7 days.

CAN I FREEZE MY // MEMBERSHIP?

All of our memberships are a minimum commitment of 6 months. If you are wanting to cancel your membership after you have fulfilled your 6 month commitment simply contact us via email with at least 7 days notice from your next scheduled payment. You will receive an emailing confirming your cancellation when it has been completed. Memberships are paid in advance so no refunds can be awarded once the transaction has been made if you fail to advise within the 7 days.

Hours
monday - Friday6:00am - 11:00am 
monday - Friday5:00pm - 8:00pm
Saturday - sunday9:00am - 1:00pm
address
655 Sterling Lyon PkwyUNIT #5, R3P 1J9
Winnipeg MB
contacts
emailcontact@vaultclub.cawinnipeg@vaultclub.ca
Phone
Phone(204) 691-1211
follow us
privacy policyTerms and conditionsWaiver
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